UPDATED 13 SEPTEMBER 2026 · UAE

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Talk to RE:OTHER

Help us find the issue

Email from the address you use in the app. Tell us the pack or scene, roughly when the issue happened, your phone model and the message you saw. A Google Play order reference can help with a purchase issue. You do not need to send your original photo unless we explain why it is needed and you choose to share it.

Never send passwords, Google sign-in codes or full payment-card details. A screenshot should hide unrelated personal information. For a failed generation, the charged gems should return automatically; contact us if the final status or balance still looks wrong.

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