Delete your account

Request deletion by email

We will verify your control of the account before deleting it and reply with the outcome or any further information needed. Do not send a password, sign-in code, payment-card number or identity document. If you no longer control the email address, contact support for help with verification.

You can also delete in the app

Open RE:OTHER, go to your profile and Settings, then choose Delete account and confirm. Uninstalling the app does not delete your account.

What is removed

Deletion closes your account and removes its profile details, custom profile photo, uploaded generation images and generated images from our account storage. Your account history and remaining gem balance become unavailable. Storage cleanup is retried if temporarily interrupted. Images already saved to your gallery or shared elsewhere are not removed from those locations.

Save anything you want to keep first. If you have a purchase problem, contact support before deletion so we can help resolve it. Deletion does not remove any refund right required by law.

What may be retained

Limited payment, security and service records remain to prevent duplicate purchase credits and fraud, resolve claims, or meet legal obligations. They may include protected account or device identifiers, transaction references, credit claims, costs and dates, but not stored photos. These records do not currently have an automatic expiry. Unresolved purchases may require additional records until the issue is settled.

Provider copies follow their applicable retention arrangements. The privacy notice explains retention in more detail. You can request information about the records held about you or request deletion of specific data without closing the whole account by emailing support.